| Service Edge: 101 Companies That Profit from Customer Care | Ron Zemke, Dick Schaap | 0453006477 | Very Good | $0.89 |
| It's Not My Department! | Peter Glen | 0425132420 | Very Good | $0.39 |
| Managing to Keep the Customer (Jossey-Bass Management Series) | Robert L. Desatnick | 1555420273 | Good | $0.89 |
| Telephone Courtesy and Customer Service (Fifty-Minute Series) | Lloyd C. Finch, Lloyd Finch | 1560520647 | Good | $0.25 |
| The One to One Future (One to One) | Don Peppers, Martha Rogers | 0385485662 | Good | $0.01 |
| Real Time: Preparing for the Age of the Never Satistied Customer | Regis McKenna | 0875847943 | Good | $0.01 |
| Real Time: Preparing for the Age of the Never Satistied Customer | Regis McKenna | 0875847943 | Good | $0.01 |
| The New Market Leaders: Who's Winning and How in the Battle for Customers | Fred Wiersema | 0743204654 | Good | $0.01 |
| """I'm First"": Your Customer's Message to You" | Linda Silverman Goldzimer, Gregory L. Beckmann | 0892563346 | Good | $0.79 |
| Say the Magic Words: How to Get What You Want from the People Who Have What You Need | Lynette Padwa | 0142002127 | Good | $0.01 |
| Service America!: Doing Business in the New Economy | Karl Albrecht, Ron Zemke | 0446390925 | Good | $0.01 |
| Customers.com: How to Create a Profitable Business Strategy for the Internet and Beyond | Patricia B. Seybold, Ronni T. Marshak | 0812930371 | Good | $0.01 |
| One Size Fits One: Building Relationships One Customer and One Employee at a Time | Gary Heil, Tom Parker, Deborah C. Stephens | 0471331678 | Good | $4.34 |
| Customers.com: How to Create a Profitable Business Strategy for the Internet and Beyond | Patricia B. Seybold, Ronni T. Marshak | 0812930371 | Very Good | $0.25 |
| The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value | Frederick F. Reichheld, Thomas Teal | 0875844480 | Very Good | $0.39 |
| The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value | Frederick F. Reichheld, Thomas Teal | 0875844480 | Very Good | $0.39 |
| The Customer-Driven Company: Moving from Talk to Action | Richard C. Whiteley | 0201570904 | Very Good | $0.25 |
| At America's Service: How Corporations Can Revolutionize the Way They Treat Their Customers | Karl Albrecht | 1556230958 | Very Good | $0.89 |
| Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers (Knock Your Socks Off Series) | Kristin Anderson, Ron Zemke | 0814478840 | Very Good | $1.30 |
| The Service Edge: 101 Companies That Profit from Customer Care (Plume) | Ron Zemke, Dick Schaap | 0452264936 | Good | $0.25 |
| Operations Management: Providing Value in Goods and Services | James B Dilworth | 0030262070 | Good | $1.11 |
| Real Time: Preparing for the Age of the Never Satistied Customer | Regis McKenna | 0875847943 | Very Good | $17.06 |
| Quality Customer Service (A Fifty Minute Series Book) | William B. Martin | 1560522038 | Good | $0.81 |
| Creating a Customer-Centered Culture: Leadership in Quality, Innovation, and Speed | Robin L. Lawton | 0873891511 | Good | $4.43 |
